Customer Service

Customer Service

At URBAN DECOR, we strive to sell quality home products from established manufacturers directly to you, the consumer. All our Products carry the respective manufacturer’s guarantee for material quality and workmanship. This Web site, www.URBANDECOR.COM, and all information, photographs, text, content, brochures, catalog, and services available through it (collectively, the "Site") are provided by URBAN DECOR. By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions.

 

Representation
You represent and warrant that:
  • You are over the age of 18 and can form a legally binding contract under applicable law.
  • You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out the URBAN DECOR checkout form (the "Form"). The billing address you provide to URBAN DECOR on file for you.
  • You are not using URBAN DECOR service for any improper purpose, and you will act in good faith in your relationship with URBAN DECOR.
  • You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.
Payment
  • We accept payments through PayPal using the following major credit cards: Visa, Master Card, American Express, and Discover. PayPal is the safer, easier way to pay. Use your credit card without exposing your card number to merchants.
  • Customers can also pay through Check or Wire Transfer the Funds to our Bank Account.
  • All Check payments have to be cleared before the order can be processed or schedule the delivery.
  • We require 100% pre-payment for international customers at the time of purchase order. International customers also agree to waive their right to pursue charge back from credit card companies if payment has been processed by credit card.
Delivery Policy
  • URBAN DECOR will provide you with an estimated shipping window at the time of order placement, based on information from vendors and major shipping lines, trucking carriers, and other delivery agents. You will receive periodic updates from URBAN DECOR, regarding your order until it is received by you or your designated agent.
  • Any change of delivery date, address or telephone number must be received in writing and called in to our delivery department before midnight a week before the specified delivery date.
  • It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice.
  • The Customer agrees to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided is accessible to commercial trucking and delivery companies.
  • If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance!
  • If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of receiving the shipment.
  • URBAN DECOR is responsible for making payments to it’s truckers directly & will be billed at the time of placing the order unless otherwise mutually agreed. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that URBAN DECOR will not refund such payments under any circumstances.
Pricing
  • All prices and availability of products are subject to change without prior notice at the sole discretion of Urban Decor.
  • Urban Decor reserves the right to refuse to service or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed by UrbanDecor.com, the same shall be credited to your account and duly notified to you by email.
Cancellations
  • All orders canceled after 48 hours will be charged 30% towards re-stocking fees without any exclusion.
  • A minimum of INR 1000.00 will be retained towards transaction & processing charges for all cancellations at any given time.
  • Orders once shipped from the local warehouse cannot be canceled.
Finishes
  • Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections.
  • For leather products all colors other than Black & White are bound to have variations in every production line.
  • Color representations on computer terminals and screens can be different based on settings and various display technologies.
  • You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.
Privacy Policy
  • The information URBAN DECOR gathers is never shared with anyone, except in connection with your order. We do not sell, rent, share, trade or give away any of the information you provide to us. No third party will solicit you as a result of information within our control.
  • It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.
Limitation of Liability
  • In no event will Urban Decor or Urban Decor's suppliers be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the site or for services provided by Urban Decor, including, without limitation, damages or costs relating to the loss of profits, business, goodwill, data, computer programs, loss of information or programs or other data on your information handling system) that arise out of or otherwise are related to the use of, or the inability to use, the content or the site or any linked website, the statements of any third party on the site, or unauthorized access to the site, your transmissions, your account or your password, even if Urban Decor is advised of the possibility of such damages, or for any similar claim against you by another party. The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall Urban Decor's liability for money damages exceed the Urban Decor invoice amount paid by you for the product.
  • Force Majeure: Urban Decor will not be liable for any failure or delay in performance which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond it’s reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labor difficulties, war, insurrection, riot, Acts of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any Government or other public authorities, or judgment or decree of a court of competent jurisdiction.