FAQ

FAQ – Frequently asked questions :

This section is constantly updated with more information. Please do check back again or write to us - info@urbandecor.com

Why shop with Urban Decor?
  • Great Customer Service - When you call Urban Decor, expect a knowledgeable representative. Our dedicated customer service team is domestically-based and available 9AM-7PM IST
  • Quality Products & Designs
  • Low Price Guarantee - – Urban Decor is dedicated to presenting the coolest contemporary designers at affordable prices. If find one of our products offered for less we will match that price or refund the difference
  • Where are you located?
  • Showroom Location:
    #18/2, 2nd Floor, 1st Cross, Airview Colony
    near MSIL Cold Storage
    Vinayakanagar, Konena Agrahara, Bengaluru - 560017
    Karnataka, INDIA
    Ph. : +91-80-41143421
  • Where is your furniture made ?
  • Our collections are sourced predominantly from Asia. Asia is the largest exporter of furniture in the world today. Asian factories are using top design firms from Europe to design & develop their own product lines. We carefully select our suppliers and we only offer products from manufactures that keep a direct, quality-conscious, Indian hand in their off-shore operations. These are people we know and can talk to if there's ever a need.
  • What is your lead time?
  • All in-stock items will be shipped out of our warehouse within 48 hrs of order confirmation & receipt of full payment.
  • We will maintain low inventories of some of our products initially & strive to increase stocks as we progress. Until then most of the products will remain special order.
  • For special order items, please allow anywhere between 8-10 weeks. While we usually deliver ahead of time, there are several factors in International trade beyond our control and by understanding this, it is better to be prepared & plan our schedules accordingly. We'd rather Under Promise and Over Deliver rather than otherwise.
  • Do you charge for Shipping?
  • Shipping is free for all deliveries within Bangalore city
  • Until we automate the shipping costs, please contact sales@urbandecor.com for a shipping quote outside of Bangalore.
  • Do you ship internationally?
  • We do ship internationally. However please remember that unless the order value is around $10000 or your volume is close to at least 10-15 cbm, the shipping costs will be too high. Please contact sales@urbandecor.com with your complete requirement including delivery address for an International shipping quote
  • What are the materials used in your furniture ?
  • Most of the wooden furniture are all made using MDF or Medium Density Fibreboard covered with natural wood veneers in different finishes - Oak, Cherry or Wenge. MDF is an engineered wood product formed by breaking down softwood into wood fibers, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. It is much more dense than normal particle board. MDF has many advantages over plank wood, particleboard, or high density fiberboard. It's very smooth because the wood fibers used in its manufacture are uniform and fine. Today factories prefer using MDF over regular timber because it has a lower impact on the environment.The Environmental Impact of MDF has greatly improved over the years. Today MDF boards are made from a variety of materials. These include other woods, scrap, recycled paper, bamboo, carbon fibers and polymers, steel, glass, forest thinning and sawmill off-cuts. New raw materials are being introduced. Straw and bamboo are becoming popular fibers because they are a fast growing renewable resource. MDF is also easier to machine than natural wood and can be laminated, veneered and painted to produce almost any board finish
  • Our outdoor furniture use Aluminum, Stainless Steel & natural teak in some cases as mentioned in the product pages. Our products use 1.5mm thick Aluminum for the chairs & other products. We use only 304 grade stainless steel & solid teak from harvested teak plantations
  • What is the warranty for your products ?
  • All our furniture except for gifts are shipped with a 3 month warranty against any manufacturing defect.
  • Are the Modern Classic furniture Authentic Signature versions?
  • When searching for Mid-Century Modern Furniture, you undoubtedly have encountered a wide gamut of offerings, from a variety of manufacturers. They throw around the words “Original”, “Knock-off” and “Reproductions”. In particular, Knoll speak about how they own the rights to the “Barcelona” chair, or Cassina about the Le Corbusier couches and Herman Miller about the Eames Chair. What should be made clear is they own the rights to using the name Barcelona or have an agreement with a historical foundation to market under a particular name, but they are not making an original production design at all, just their version of it.
  • The mid-century modern classic furniture pieces that we offer have reached a state of “Public Domain”. This allows us to reproduce these items to similar specifications of the original design, but not to be an exact replica. All at a value that is in keeping with the original designers’ intent of bringing high quality furniture to the consumer at a price that is accessible.
  • Do you offer volume discounts ?
  • Yes we do. Contact customer support with your complete requirement & we will surprise you with our prices.
  • Do you work with Architects & Designers?
  • Absolutely! We work with many leading architects and designers with modern residential apartments, houses, building, luxury hotels, restaurants and commercial spaces. Please contact us, sign up for our newsletter or call us anytime to discuss our Trade Program: 91-944-804-3421.
  • Do you accept Checks ?
  • Of course. We do accept checks. Until we establish a relation, your order will ship out after the check has cleared in the bank.
  • Do you offer wholesale?
  • Yes we do offer Wholesale. Kindly email your requirement to wholesale@urbandecor.com & we will send you the details.
  • Do you have any other stores or retailers selling your products?
    For Trade or Franchisee enquiries, please email partners@urbandecor.com & we will send you the details.
    How do I change my password?
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  • Click "Change My Password" under Contact Information
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  • Do the prices include VAT?
  • Prices are exclusive of taxes
  • Taxes / VAT / Octroi will be charged extra as applicable depending on the delivery address